Frequently Asked Questions
Everything you need to know about setting up your smart home with Aqara.
Does Aqara equipment require a specialized hub?
Yes, most Aqara devices utilize Zigbee technology for superior stability and battery life, which requires an Aqara Hub to connect to your home network and enable smart features.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location, with tracking information provided via email.
Are Aqara products compatible with Apple HomeKit, Alexa, and Google Home?
Yes, Aqara products are designed for broad compatibility. When used with a compatible Aqara Hub, most sensors and switches work seamlessly with Apple HomeKit, Amazon Alexa, and Google Assistant.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging and condition. If you experience a technical defect, please contact our support team for a warranty claim.
Do I need a neutral wire to install Aqara Smart Wall Switches?
We offer both 'With Neutral' and 'No Neutral' versions of our smart switches. Please check the specific product specifications to ensure compatibility with your home's electrical wiring.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.