Returns & Exchanges

At Aqara, we stand behind the quality of our smart home technology and offer a 30-day window for returns on all products purchased through our official store. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure your smart home setup meets your exact needs.

Return Process

• 1.
  Initiate Your Request

  Log into your Aqara account and navigate to the order history section to select the items you wish to return and submit a formal request.

• 2.
  Pack the Device

  Carefully place the item in its original packaging, including all sensors, cables, manuals, and mounting hardware to ensure a full refund.

• 3.
  Attach Shipping Label

  Once your request is approved, download the prepaid shipping label from your email and securely attach it to the outside of your return package.

• 4.
  Receive Refund or Exchange

  After our technical team inspects the device for functionality, your refund will be processed to your original payment method within 5-7 business days.